E-Banking – login

In March 2023, UBS announced its intention to acquire and merge with Credit Suisse.

On Friday 20th June 2025, clients of Credit Suisse in the UK and Channel Islands will transfer to UBS AG. We would like to inform you in advance that there will be some disruption to your eBanking service as we carry out the transfer activities:

• On Friday 20th June 2025 eBanking will be unavailable. You will be able to access eBanking again from the start of business on Monday 23rd June 2025. 

• If you utilise eBanking for payments or trading functionality, please contact your Client Advisor who will be able to support you with these requests. Where possible we would ask that any payments or trading is undertaken before Friday 20th June 2025.

• On Friday 20th June 2025 you may receive notifications of new documents that are available for you to view, such as pre-trade cost disclosures. You will be able to view these when eBanking is operational again on Monday 23rd June 2025. 

We apologise for the inconvenience caused. Thank you in advance for your support..

Great News. You can now use your smart phone to log into your e-banking. To get up and running right away, click on the "Help" link above and follow our simple step-by-step instructions and videos.

• Access App-one time registration and once activated, you will be able to use your smart phone to log into your e-Banking portal
• Mobile App-a mobile app is now available which allows you to view your account, your documents and communicate directly with your Advisor.

To find out more and activate the Access app - please select the "Help" link above or visit www.ubs.com/access-app-uk

To download the Mobile app - please search for "UBS WMUK: Mobile Banking" on the App Store or Google Play. A guide to logging in is available through the above link.

Please use the UBS e-banking UK Helpline should you require any assistance

UBS e-banking UK Helpline

+44 (0)800 08 22222

Please be aware that the integration of Credit Suisse and UBS creates a unique opportunity for fraudsters to contact our clients purporting to be from our organisation or selling fake investment schemes from our entities. This could be a means to get information from our clients or to trick clients into sending money to a new account. Please be vigilant if you are contacted by an unknown party. UBS and Credit Suisse entities will never contact you by email or telephone with new bank account details. Before transferring money or sharing personal details, please contact UBS (or relevant bank) by telephone. If you are already a client, please contact your UBS or Credit Suisse advisor or contact UBS on +44 (0)20 7567 8000.